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Project Manager with 10+ years in Technology and Software Development
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Competencies
Oversees project planning, execution, and delivery ensuring objectives are met on time and within scope.
Utilizes Scrum and Kanban frameworks to improve team productivity and iterative development.
Facilitates effective communication between team members, clients, and management.
Identifies potential project risks and implements mitigation strategies.
Education
Summary
Proven track record managing and delivering technology projects, with strong team leadership skills.
Key Achievements
- Led multiple software development projects from initiation to completion, ensuring timely delivery
- Streamlined project workflows, resulting in improved efficiency and stakeholder satisfaction
- Managed cross-functional teams, increasing collaboration and project success rates
Experience
Office Assistant
Sending emails, Checking reports and trackers, Assisting the rest of Squeeges in different states doing appointments, Checking routes and making phone calls
Trainer and Quality Analyst
Teaching new waves providing them with all necessary steps for tool navigation, Offering support for procedures and preparing them until their introduction period, Supporting with listening calls, scoring and providing feedback
Netflix Customer Representative
Offering customers help with their accounts, Membership cancellations, Updating payment method, Changing passwords, Providing technical support assistance
Airbnb Customer Support
Offering assistance including mediation for Guest and Host, Helping with cancellation policies, refunds or any assistance during their experience using the service