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Customer Service & Talent Acquisition Professional with 4+ years in Hospitality and HR
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Competencies
Proficient in delivering outstanding face-to-face and telephonic customer support, ensuring satisfaction and loyalty.
Skilled in candidate screening, documentation review, and supporting HR processes to optimize hiring quality.
Experienced in designing, planning, and creating content for diverse brands, both local and international.
Able to promote and upsell products and services effectively, increasing sales opportunities.
Education
Languages
Summary
Dedicated professional experienced in delivering exceptional customer service, supporting talent acquisition, and creating engaging digital content. Bilingual with strong communication skills and a customer-centric approach.
Key Achievements
- Delivered exceptional guest service at Icy Strait Point, ensuring safety and satisfaction during whale tours.
- Supported talent acquisition processes by reviewing and analyzing new hire documentation, improving onboarding quality.
- Designed and created engaging content for multiple brands as a bilingual Community Manager, enhancing online presence.
- Consistently contributed to team goals at Alorica through prescreening, follow-ups, and report generation.
Experience
Guest Services Representative
Provided outstanding face-to-face customer service, Assisted with loading and unloading of gondolas, Participated in Whale Adventure tours, ensuring guest safety and satisfaction, Built rapport with visitors to deliver a memorable and high-quality experience.
Talent Acquisition Auditor
Support Talent Acquisition and Human Resources Teams, Compiling, reviewing, and analyzing New Hires Documentation, ensuring quality and fullness of each profile.
Talent Acquisition Associate
Filter potential candidates profiles, Prescreen leads before interviews with senior recruiters, Follow up with assigned candidates, Prepare reports regarding leads processed.
Customer Service Representative
Provide outstanding customer service, Contribute to reaching team’s daily goals, Supervisor Calls, Floor support.
Community Manager
Design, planning and creation of content for local and international brands, Bilingual, Data oriented
Whale Adventures Tour & Sales Representative
Delivered exceptional face-to-face customer service, Assisted with loading, unloading, and escorting groups on Whale Adventure tours, Promoted, sold, and upsold excursions at the sales desk, Scheduled and assigned tours and sales coverage to team members, Guided guests and provided accurate information regarding tours and sales.