Dedicated professional with over 8 years of experience in customer service, real-time interpretation, and training. Skilled in bilingual communication, technical support, and team collaboration across diverse industries and settings.
Utilized bilingual skills to facilitate effective communication in customer support and interpretation roles.
Provided comprehensive support across multiple channels, maintaining high customer satisfaction and SLA adherence.
Developed and conducted training sessions that improved onboarding processes and team development.
Addressed customer issues and workplace challenges effectively, enhancing problem-solving and conflict management skills.
Alorica
Delivered high-quality support via live chat, consistently exceeding customer satisfaction targets., Handled 100+ customer interactions daily while maintaining SLA compliance., Assisted with onboarding of new agents, contributing to improved team performance.
Transperfect Connect
Provided real-time English–Spanish interpretation for diverse industries including healthcare, legal, and business., Ensured accurate and culturally sensitive communication in high-pressure situations., Supported clients across multiple time zones, maintaining quality and professionalism.
Teleperformance
Designed and delivered training sessions for new hires, improving onboarding efficiency., Supported employee development through workshops and one-on-one coaching., Recognized for leadership and the ability to motivate teams.
Data Vimenca
Assisted customers with account inquiries and technical support., Resolved issues efficiently while maintaining a high customer satisfaction rating., Strengthened problem-solving and multitasking abilities in a fast-paced environment.
High School
Advanced English Course
Massage Therapist Course
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Provided technical assistance and interpretation services, ensuring clear and accurate communication in varied industries.
