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Customer Service & Interpretation Specialist with 8+ years in client support and training
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Competencies
Utilized bilingual skills to facilitate effective communication in customer support and interpretation roles.
Provided comprehensive support across multiple channels, maintaining high customer satisfaction and SLA adherence.
Developed and conducted training sessions that improved onboarding processes and team development.
Addressed customer issues and workplace challenges effectively, enhancing problem-solving and conflict management skills.
Provided technical assistance and interpretation services, ensuring clear and accurate communication in varied industries.
Education
Languages
Summary
Dedicated professional with over 8 years of experience in customer service, real-time interpretation, and training. Skilled in bilingual communication, technical support, and team collaboration across diverse industries and settings.
Key Achievements
- Handled over 100 customer interactions daily in a fast-paced environment at Alorica, consistently surpassing satisfaction targets.
- Provided real-time English-Spanish interpretation across healthcare, legal, and business sectors, ensuring accurate and culturally sensitive communication.
- Designed and delivered onboarding and training programs that improved new hire integration and team performance at Teleperformance.
Experience
Customer Service Agent
Delivered high-quality support via live chat, consistently exceeding customer satisfaction targets., Handled 100+ customer interactions daily while maintaining SLA compliance., Assisted with onboarding of new agents, contributing to improved team performance.
English Interpreter
Provided real-time English–Spanish interpretation for diverse industries including healthcare, legal, and business., Ensured accurate and culturally sensitive communication in high-pressure situations., Supported clients across multiple time zones, maintaining quality and professionalism.
Training Specialist
Designed and delivered training sessions for new hires, improving onboarding efficiency., Supported employee development through workshops and one-on-one coaching., Recognized for leadership and the ability to motivate teams.
Customer Service Agent
Assisted customers with account inquiries and technical support., Resolved issues efficiently while maintaining a high customer satisfaction rating., Strengthened problem-solving and multitasking abilities in a fast-paced environment.