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Customer Service Agent at Teleperformance
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Competencies
Expertise in delivering excellent support across multiple channels, ensuring customer satisfaction.
Skilled in streamlining workflows to enhance efficiency and reduce operational costs.
Proficient in negotiating with clients and coordinating with teams to achieve objectives.
Knowledgeable in managing inventories to ensure availability and reduce wastage.
Education
Languages
Summary
Dedicated customer service agent with proven skills in multi-channel support, process improvement, and effective communication, committed to enhancing customer satisfaction and operational efficiency.
Key Achievements
- Provided multi-channel customer support, resolving product and service issues efficiently.
- Maintained high customer satisfaction through effective communication and problem-solving.
- Developed strong negotiation skills and managed vendor relationships to improve service delivery.
Experience
AGENTE DE SERVICIO AL CLIENTE
Brindé soporte a clientes a través de diversos canales (telefonía, chat, correo electrónico), resolviendo consultas y problemas relacionados con productos y servicios, siempre manteniendo altos estándares de calidad y satisfacción.