Experienced in handling diverse customer inquiries, billing, claims, and high-volume support tasks, committed to delivering exceptional service.
Provided chat and phone support in various customer service roles ensuring effective communication.
Assisted customers with billing inquiries, payment arrangements, and upselling opportunities.
Managed claims, replacements, and refunds, ensuring proper processing and customer satisfaction.
Tracked orders and coordinated deliveries or pickups, resolving related challenges.
Hot Topic
Handling claims, replacements, refunds and order tracking., Loyalty points verification and customer support through live chat.
Verizon
Billing support, payment arrangements, and upsell recommendations., Achieved high customer satisfaction metrics.
First Horizon Bank
Card charge verification, balance inquiries and payment processing., Support in limit increase requests and claims.
RadNet
Medical appointment scheduling and patient assistance., High-volume call coordination and data entry accuracy.
Medicine
Technical High School
Utilized CRM tools to manage customer interactions and support tickets efficiently.