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Ana
Customer Service Specialist with 4+ years of support experience
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Competencies
Provided chat and phone support in various customer service roles ensuring effective communication.
Assisted customers with billing inquiries, payment arrangements, and upselling opportunities.
Managed claims, replacements, and refunds, ensuring proper processing and customer satisfaction.
Tracked orders and coordinated deliveries or pickups, resolving related challenges.
Utilized CRM tools to manage customer interactions and support tickets efficiently.
Education
Languages
Summary
Experienced in handling diverse customer inquiries, billing, claims, and high-volume support tasks, committed to delivering exceptional service.
Key Achievements
- Handled customer inquiries, claims, refunds, and order tracking across multiple roles
- Maintained high customer satisfaction metrics at Verizon and First Horizon Bank
- Supported high-volume call coordination and precise data entry at RadNet
Experience
Chat Customer Service Agent
Handling claims, replacements, refunds and order tracking., Loyalty points verification and customer support through live chat.
Customer Service, Billing & Upselling
Billing support, payment arrangements, and upsell recommendations., Achieved high customer satisfaction metrics.
Customer Service Representative
Card charge verification, balance inquiries and payment processing., Support in limit increase requests and claims.
Appointment Scheduler
Medical appointment scheduling and patient assistance., High-volume call coordination and data entry accuracy.