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Ana
Bilingual Virtual Assistant with 8+ years in Customer Service and Support
Video resume
Bilingual virtual assistant
I have experience on customer service, appointment setting, call transfer, inbound warm leads, payroll, trainer, translation.
Contact
Cuernavaca, Morelos, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support and managed communications to ensure client satisfaction.
Communication & TranslationAdvanced
Performed translation and bilingual communication tasks to facilitate clear and effective interactions.
Appointment Setting & Call HandlingExpert
Managed appointment scheduling and call transfers to optimize client engagement.
Payroll & TrainingIntermediate
Handled payroll processing and delivered training sessions to team members.
Planning & CoordinationBeginner
Assisted in planning activities and supported team coordination efforts.
Summary
Experienced in customer support, appointment scheduling, payroll, translation, and team training, with over eight years of dedicated service.
Key Achievements
- Gained extensive experience in customer service, appointment setting, and call transferring across diverse client needs.
- Performed payroll administration, training, teaching, and translation tasks, demonstrating skill diversity.
- Handled inbound warm leads and supported team planning initiatives, showcasing adaptability and responsibility.
Skills
Customer ServiceCommunication & TranslationAppointment Setting & Call HandlingPayroll & TrainingPlanning & Coordination
Published on CazVid - Jul 3, 2025