Ana - Customer Service & Administrative Support Professional with Hands-on Experience

Guatemala City, Guatemala, Guatemalaen

Gained direct experience in customer interaction and support for diverse clients including adolescents and adults.

Handled information management, report writing, and organizing sensitive client records efficiently.

Published on CazVid

Summary

Dedicated professional experienced in direct client support, information management, and teamwork within educational environments. Skilled in effective communication, organization, and process coordination to enhance operational efficiency.

Key Achievements

Collaborated with teams and participated in meetings to coordinate workflow and follow processes.

Skills

Customer ServiceIntermediate

Provided direct support and orientation to clients, ensuring satisfactory user experiences.

Information ManagementIntermediate

Collected, organized, and maintained confidential client data and documentation.

Communication SkillsIntermediate

Communicated effectively both verbally and in writing with clients and team members.

Process Follow-upIntermediate

Tracked and monitored ongoing processes and supported administrative workflows.

Team CollaborationIntermediate

Experience

Práctica Supervisada - Atención al Cliente y Apoyo Administrativo

Colegio Italiano de Guatemala

Febrero 2025 - Octubre 2025

Atención directa y orientación a adolescentes y adultos, Atención presencial y manejo adecuado de la comunicación, Recopilación y registro de información, Elaboración y redacción de informes, Organización y seguimiento de expedientes, Manejo responsable de información confidencial, Apoyo en...