Dedicated customer support professional with over 3 years of experience in handling inbound calls, emails, and chats. Skilled in CRM systems, conflict resolution, and task management tools to deliver excellent client service. Proven ability to manage high call volumes and maintain detailed records...
Handled inbound calls, emails, and chats to provide effective assistance and resolve client issues.
Utilized Salesforce, HubSpot, and Zoho to record customer interactions and manage client data.
Applied conflict resolution skills to address customer concerns and improve satisfaction.
Used Trello, Asana, and Slack to organize tasks, coordinate with team members, and streamline workflows.
Foundever
Managed high-volume inbound calls, directing customers to the appropriate departments efficiently, while assisting clients with account setup, troubleshooting, and modifications., Maintained updated records in CRM systems and provided detailed reports on customer concerns.
High School Diploma
Discover other professionals with similar experience
