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Ana
Switchboard, customer service representative
Contato
Competências
Handled inbound calls, emails, and chats to provide effective assistance and resolve client issues.
Utilized Salesforce, HubSpot, and Zoho to record customer interactions and manage client data.
Applied conflict resolution skills to address customer concerns and improve satisfaction.
Used Trello, Asana, and Slack to organize tasks, coordinate with team members, and streamline workflows.
Formação acadêmica
Idiomas
Resumo
Dedicated customer support professional with over 3 years of experience in handling inbound calls, emails, and chats. Skilled in CRM systems, conflict resolution, and task management tools to deliver excellent client service. Proven ability to manage high call volumes and maintain detailed records...
Principais conquistas
- Managed high-volume inbound calls, effectively directing customers and resolving account issues.
- Maintained accurate records in CRM systems and generated detailed customer concern reports.
- Provided multi-channel support via phone, email, and chat, enhancing customer experience and satisfaction.
Experiência
Switchboard, customer service representative
Managed high-volume inbound calls, directing customers to the appropriate departments efficiently, while assisting clients with account setup, troubleshooting, and modifications., Maintained updated records in CRM systems and provided detailed reports on customer concerns.