Anahi - Data Analyst with 5 years of experience in Business Intelligence

Utilizes SQL for data extraction, management, and analysis to support business insights.

Creates dashboards and reports using tools like Tableau and Power BI for stakeholders.

Prepares and cleans large datasets ensuring data quality for analysis.

Applies statistical methods to interpret data trends and support decision-making.

Coordinate transportation and negotiate with providers to optimize cost and efficiency., Manage inventory levels and organize the warehouse to enhance order fulfillment processes., Handle shipping documentation and forecast shipments to ensure regulatory compliance and timely delivery.

Delivered support via phone, email, and ticket systems, effectively addressing user reservations and resolving billing and collection inquiries., Analyzed data to optimize income processes and verified vehicle functionality to ensure mechanical reliability., Investigated off-app agreements and activities, managing escalations to ensure timely resolution of technical issues for agents and customers.

Improved performance metrics by coaching agents and closely monitoring key performance indicators, resulting in increased productivity., Supervised and guided team members to foster an environment focused on continuous improvement and efficiency.