Experienced recruitment and customer service professional with a background in event coordination and administrative support. Skilled in full cycle recruitment, client engagement, quality assurance, and event logistics.
Led full cycle recruitment activities including candidate screening, interviews, assessments, and onboarding for diverse roles.
Delivered customer support by resolving inquiries related to billing, troubleshooting, and general information, demonstrating active listening and patience.
Monitored customer interactions to ensure quality and provided feedback for continuous improvement through data-driven insights.
Organized and managed logistics for events, liaised with vendors and press, and executed community engagement activities.
alorica
Implementation of continuous improvement, Generating analytical reports to the recruitment manager, Proactive maintenance of candidate and new hire files
alorica
Screening for potential candidates for Customer Service Rep Roles, Conducted English evaluations, Performed interviews to assess candidate qualifications and cultural fit, Reviewed psychometric tests to evaluate competencies, Managed end-to-end recruitment process, from sourcing to onboarding, Handled candidate profiles, ensuring accurate documentation in the ATS, Provided hiring recommendations based on assessments and interviews, Supported mass hiring initiatives to meet organizational staffing needs, Conducted virtual hiring processes including remote interviews and onboarding
alorica
Understanding the policies and procedures to ensure quality on every agent customer call through call listening, Providing feedback and ensuring improvement using different coaching techniques, Reporting directly to management with insights and trends to help in the process of taking data driven decisions
bachelor of business administration
4th year of Clinic psychology
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