Andrea - Marketing Specialist with 4 years of experience in digital campaigns

Designs and implements digital campaigns, analyzing their effectiveness.

Creates content and manages social media platforms to increase engagement.

Coordinates activities among different teams to ensure project timelines are met.

Develops marketing content suited to target audiences across various channels.

opening and closing cashier, basic maintenance of the store, cleaned restrooms, translated for customers who did not speak any English, swept floors, watered plants, restocked inventory

kept inventory in check, taught English, taught Music, started and maintained community garden, translated paperwork in both English and Spanish and French, translated for visitors who came to our community

answered calls, did basic trouble shooting for customers who had issues with email, módems, accounts, etc., redirected calls to Tier 2 that were escalations, DCMAs and fraud, aided customers with resetting their passwords and also doing their 2 step verification process to re establish connection with their online account, updated customer information on their accounts when requested

handled calls, did customer applications over the phone and online, added Sponsorship codes to accounts and on applications, transferred services from old to new locations as well as equipment, restarted services and did accounts manually at addresses requested by customers