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Marketing Specialist with 4 years of experience in digital campaigns
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Competencies
Designs and implements digital campaigns, analyzing their effectiveness.
Creates content and manages social media platforms to increase engagement.
Coordinates activities among different teams to ensure project timelines are met.
Develops marketing content suited to target audiences across various channels.
Education
Summary
Experienced in digital marketing strategies and campaign execution with a focus on social media management and cross-team coordination.
Key Achievements
- Led the development and execution of digital marketing strategies for new product launches
- Managed social media channels, increasing engagement metrics by 30%
- Coordinated cross-functional teams to ensure cohesive campaign delivery and brand messaging
Experience
Cashier
opening and closing cashier, basic maintenance of the store, cleaned restrooms, translated for customers who did not speak any English, swept floors, watered plants, restocked inventory
Teacher/Translator
kept inventory in check, taught English, taught Music, started and maintained community garden, translated paperwork in both English and Spanish and French, translated for visitors who came to our community
Call Center Agent for CSA Tier 1
answered calls, did basic trouble shooting for customers who had issues with email, módems, accounts, etc., redirected calls to Tier 2 that were escalations, DCMAs and fraud, aided customers with resetting their passwords and also doing their 2 step verification process to re establish connection with their online account, updated customer information on their accounts when requested
Call Center Agent for Internet Essentials
handled calls, did customer applications over the phone and online, added Sponsorship codes to accounts and on applications, transferred services from old to new locations as well as equipment, restarted services and did accounts manually at addresses requested by customers
Back Office Agent for echat
answered agents who requested help on our tool for echat, transferred accounts to different addresses, unblocked addresses, helped with adding Hierarchy codes to accounts in biller, added Sponsorship codes to applications for internet essentials, disconnected accounts per customer requests in proof of residency cases, helped agents as well as customers with applications and processes with the application, created accounts manually at bulk subservient addresses, aided with the process for ebb applications, did credits for customers and also service adjustments depending on the situation