Andrea - Customer Service & Administrative Professional with 4+ years in Telecommunications and Social Media Management

Medellín, Antioquia, Colombiaen

Enhanced customer retention at Emtelco through effective problem resolution and personalized service.

Managed social media content and customer interactions, increasing online engagement for Rosapink and Grupo Tyt.

Published on CazVid

Summary

Dedicated professional with over 4 years of experience in customer support, social media management, and administrative functions across telecommunications and retail sectors. Skilled in enhancing client satisfaction, managing online content, and streamlining office operations.

Key Achievements

Streamlined administrative processes and improved online presence at Dkriz Moda, boosting customer satisfaction.
Handled end-to-end recruitment and personnel management tasks at Caja de Compensación de Antioquia Confama.
Provided proactive customer support and problem-solving at Intelsa BPO, ensuring high satisfaction levels.

Skills

Customer ServiceAdvanced

Skilled in handling customer inquiries, resolving issues efficiently, and fostering customer loyalty.

Social Media ManagementIntermediate

Experienced in content creation, community engagement, and managing online brand presence.

Administrative SupportAdvanced

Proficient in managing documentation, financial tasks, and office operations to ensure organizational efficiency.

Communication SkillsAdvanced

Effective in verbal and written communication, ensuring clear and professional interactions.

Talent Recruitment

Experience

Asesora de retención

Emtelco

2024 - Present

Atención de llamadas. escuchar requerimientos de los usuarios. dar solución a sus inconvenientes con el servicios. logrando fidelización con el servicio. cancelar plan cuando sea necesario. realizar venta cruzada de plan de datos

REDES

Rosapink y grupo tyt

2024 - 2024

Manejo de redes sociales. creación de contenido. atención al cliente vía WhatsApp. apoyo en labores requeridas

AUXILIAR ADMINISTRATIVO Y SERVICIO AL CLIENTE

Dkriz moda

2022 - 2024

Manejo integral del servicio al cliente con atención personalizada y resolución eficiente de consultas. Estrategia y gestión activa de redes sociales para fortalecer la presencia online. Actualización precisa del catálogo de productos y servicios. Organización meticulosa de bases de datos para optimizar la accesibilidad y eficiencia. Registro exacto y oportuno de facturas y pagos en el sistema contable. Uso experto de Siigo Nube para crear clientes, emitir facturas electrónicas y gestionar notas de crédito cumpliendo con estándares legales