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Andrea Patricia Morales Pérez

Pasto, Nariño, Colombia

Customer Service & Administrative Professional with 10+ years of diverse experience

  • Gained extensive experience in retail, office administration, and teaching through progressively responsible roles.
  • Led training sessions on technological tools and procedures for colleagues and clients.
  • Managed inventory, billing, and document handling efficiently across multiple positions.
Customer Service
Advanced
Provided personalized assistance and support to clients in retail and service environments.
Administrative Support
Advanced
Handled calls, managed schedules, prepared documents, and maintained files in multiple roles.
Computer Skills
Advanced
Utilized MS Office suite and POS systems for data entry, reporting, and daily operations.
Sales & Negotiation
Intermediate
Assisted customers in selecting products, managed transactions, and contributed to sales targets.
Training & Capacity Building
Intermediate
Conducted training sessions on technological tools and procedures for colleagues and clients.

Languages

Español
Nativo
Inglés
Básico
See Full Skillset on CazVid
Vendedora
CALZADO LUSAN
Atención al cliente, Asesoría personalizada, Manejo de caja, Exhibición vitrinas
04/06/2001 - 30/06/2003
Secretaria
CONSORCIO VIAS Y VIAS
Recepción de llamadas telefónicas, Manejo de agenda, Redacción de documentos
Docente Formador
COMPUTADORES PARA EDUCAR (UDENAR)
Capacitación a docentes en nuevas tecnologías de la información y la comunicación, Realización de proyecto con herramientas tecnológicas para grado del diplomado, Enseñanza de los programas básicos de computación y Microsoft Office
21/09/2016 - 31/03/2018
Auxiliar SIG
SUPERSERVICIOS DE NARIÑO – SUPER GIROS
Codificación de formatos de las diferentes dependencias, Capacitación en la utilización de los formatos, Socialización del Manual de funciones y Código de Ética, Manejo de Archivo, Soporte a Recepción
15/01/2021 - 26/10/2023
Administradora Punto de Venta
ESELLA
Atención y asesoría al cliente, Manejo diferentes medios de pago, Manejo de Bodega, Manejo de Inventarios (entradas y salidas), Manejo facturación electrónica, Exhibición de vitrinas, Manejo documentación importante del punto (tramites cámara de comercio, alcaldía, bomberos), Capacitación a personal nuevo
01/11/2023 - 31/12/2023
Vendedora por temporada decembrina
CALZADO PALERMO
Atención y asesoría al cliente, Manejo medios de pago
16/01/2024 - 18/02/2024
Vendedora Temporada Escolar
LA CALI - CACHARRERÍA
Atención y asesoría al cliente, Exhibición de Productos, Bodega
View Complete Work History
🎓
Liceo Santa Teresita
Bachiller Académico
Completed 2000
🎓
Instituto Técnico Americano
Técnico en Administración de Empresas Sistematizada
Completed 2017
🎓
ICONTEC
Formación de Auditores Internos en Sistemas Integrados de Gestión de Calidad – Auditor Interno
Completed 2017
🎓
SENA
Técnico en Preselección de Talento Humano mediado por Herramienta TIC
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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