CUSTOMER SERVICE/SALES REPRESENTATIVE
Providing timely and professional customer support through text, phone, email, and video platforms., Responding to client inquiries, resolving issues, and ensuring a positive service experience., Conducting outreach to existing clients to promote additional services, renewals, and product upgrades., Identifying sales opportunities within the current client base and executing upselling or cross-selling efforts accordingly., Maintaining accurate and up-to-date client information in the CRM system., Updating and managing spreadsheets and internal records to track communications, follow-ups, and sales activity., Coordinating with internal teams to resolve client concerns and ensure service continuity., Supporting the overall client experience by adhering to company communication standards and service protocols.
ISA SIDEKICK
Virtual Assistant at SIDEKICK for real estate agents., Managed appointment scheduling and coordinated meetings between clients and assigned real estate agents., Responsible for cold calling potential clients.
GOVERNMENT MUSIC TEACHER
Responsible for administrative tasks, including securing venues for musical events., Provided cello lessons to children aged 3 to 15.
High School
University
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TELEPERFORMANCE AT&T
Handled inbound calls from AT&T customers seeking to upgrade their plans., Managed customer complaints and provided effective solutions., Conducted cold calls to promote AT&T products and acquire new clients.
TIEMPOS NUEVOS TEATRO NGO
Managed administrative tasks, including contacting sponsors to update them on project progress and provide statistics., Taught music classes to incarcerated young women at ISNA (juvenile women's detention center in El Salvador)., Provided music lessons to program participants after their release who remained engaged in the program.
PRELUDIO MUSIC ACADEMY
Welcomed academy clients and addressed their inquiries., Managed the academy’s social media accounts., Handled financial records, updating earnings biweekly., Contacted prospective students and provided detailed information about music classes.
