Andrea - Account Management Associate with Customer Service & Debt Recovery Skills

Barranquilla, Atlántico, Colombiaen

Resolved customer inquiries and complaints through active listening and problem-solving

Negotiated payment plans for delinquent accounts to recover outstanding debts

Published on CazVid

Summary

Experienced associate in account management with proven skills in customer service, negotiation, and portfolio management. Skilled in resolving complaints, negotiating payment plans, and managing high-volume accounts to meet targets.

Key Achievements

Managed a high-volume collection portfolio while consistently achieving monthly collection targets

Skills

Active ListeningAvanzado

Utilized active listening to effectively understand and address customer concerns.

Problem-solvingAvanzado

Applied problem-solving skills to resolve client issues and improve service satisfaction.

Team ManagementIntermedio

Supervised team activities to ensure effective client communication and debt recovery.

LeadershipIntermedio

Led initiatives in debt recovery and customer dispute resolution processes.

Languages

Francés(Intermediate)Inglés

Experience

Associate-Account Management

SGS COLOMBIA HOLDIND SAS

Nov 2023 - Present

Resolví con éxito consultas y quejas de clientes mediante habilidades de escucha activa y resolución de problemas., Negocié y establecí planes de pago para cuentas morosas para recuperar deudas pendientes., Gestioné una cartera de cobros de gran volumen y cumplí constantemente los objetivos de...