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Andrea
Account Management Associate with Customer Service & Debt Recovery Skills
Contato
Competências
Utilized active listening to effectively understand and address customer concerns.
Applied problem-solving skills to resolve client issues and improve service satisfaction.
Supervised team activities to ensure effective client communication and debt recovery.
Led initiatives in debt recovery and customer dispute resolution processes.
Formação acadêmica
Idiomas
Resumo
Experienced associate in account management with proven skills in customer service, negotiation, and portfolio management. Skilled in resolving complaints, negotiating payment plans, and managing high-volume accounts to meet targets.
Principais conquistas
- Resolved customer inquiries and complaints through active listening and problem-solving
- Negotiated payment plans for delinquent accounts to recover outstanding debts
- Managed a high-volume collection portfolio while consistently achieving monthly collection targets
Experiência
Associate-Account Management
Resolví con éxito consultas y quejas de clientes mediante habilidades de escucha activa y resolución de problemas., Negocié y establecí planes de pago para cuentas morosas para recuperar deudas pendientes., Gestioné una cartera de cobros de gran volumen y cumplí constantemente los objetivos de...