Experienced in resolving account issues, providing excellent customer service, and managing operational tasks in hospitality and e-commerce environments.
Provided support through email and chat to resolve customer inquiries and issues.
Conducted investigations and implemented solutions to seller account problems.
Led kitchen teams and managed inventory and operational tasks in restaurant settings.
Utilized various digital platforms for remote communication and coordination.
Amazon
Investigated and resolved seller account issues via chat and email (EN/ES)., Maintained high customer satisfaction and met all internal SLAs.
La Fabbrica Pizzería
Managed kitchen staff, inventory, quality control and daily operations.
Multiple Restaurants
Worked in high-pressure environments, coordinating staff and services.
Diploma
Engaged in sales strategies and client communication to enhance service delivery.