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Andres

Investigation Specialist with customer service and resolution expertise

Currículo em vídeo

Investigation Specialist with customer service and resolution expertise
Please record a video speaking in English about your experience.

Contato

Nicoya, Guanacaste Province, Costa Rica
Aberto a trabalho remoto
Disponível na CazVid
Contato pela CazVid

Competências

Customer ServiceAdvanced

Provided support through email and chat to resolve customer inquiries and issues.

Case Research & ResolutionAdvanced

Conducted investigations and implemented solutions to seller account problems.

Organization and LeadershipAdvanced

Led kitchen teams and managed inventory and operational tasks in restaurant settings.

Remote Collaboration ToolsIntermediate

Utilized various digital platforms for remote communication and coordination.

Sales Strategy & CommunicationIntermediate

Engaged in sales strategies and client communication to enhance service delivery.

Formação acadêmica

Diploma
CIET, Interamerican University
Completed Dec. 2011

Idiomas

EnglishBilingual
SpanishBilingual

Resumo

Experienced in resolving account issues, providing excellent customer service, and managing operational tasks in hospitality and e-commerce environments.

Principais conquistas

  • Investigated and resolved seller account issues at Amazon using chat and email communication.
  • Maintained high customer satisfaction levels while meeting internal SLAs.
  • Managed kitchen staff, inventory, and quality control as Chef Manager, overseeing daily operations.

Experiência

Investigation Specialist

Amazon
May 2021 - Jan 2024

Investigated and resolved seller account issues via chat and email (EN/ES)., Maintained high customer satisfaction and met all internal SLAs.

Chef Manager

La Fabbrica Pizzería

Managed kitchen staff, inventory, quality control and daily operations.

Chef

Multiple Restaurants

Worked in high-pressure environments, coordinating staff and services.

Habilidades

Customer ServiceCase Research & ResolutionOrganization and LeadershipRemote Collaboration ToolsSales Strategy & Communication
Publicado na CazVid - 17 de mai. de 2026
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