Experienced in bilingual customer support, dispatch coordination, and psychological assistance, with strong technical and communication skills.
Delivered bilingual support for healthcare and logistics campaigns, ensuring efficient customer service.
Scheduled medical appointments and coordinated merchandise dispatch, managing multiple requests effectively.
Utilized ServiceNow, Microsoft Office, Google Workspace, and CRM tools for documentation, planning, and support.
Provided individual and group psychological support, employing cognitive-behavioral and psychodynamic techniques.
TaskUs
Deliver bilingual support for logistics and healthcare campaigns, ensuring efficient, empathetic, and solution-oriented service across multiple channels., Manage service requests via ServiceNow, resolving tickets with a focus on SLA compliance, CSAT improvement, and NPS growth., Schedule medical...
Universidad del Valle
Provided individual psychological support using cognitive-behavioral and psychodynamic techniques., Designed and facilitated group workshops on anxiety management, emotional regulation, self-care, and crisis prevention., Conducted clinical assessments, interviews, and therapeutic follow-ups.,...
Bachelor’s Degree