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Andres
Customer Service Agent
Currículo em vídeo
Contato
Competências
Delivered bilingual support for healthcare and logistics campaigns, ensuring efficient customer service.
Scheduled medical appointments and coordinated merchandise dispatch, managing multiple requests effectively.
Utilized ServiceNow, Microsoft Office, Google Workspace, and CRM tools for documentation, planning, and support.
Provided individual and group psychological support, employing cognitive-behavioral and psychodynamic techniques.
Formação acadêmica
Idiomas
Resumo
Experienced in bilingual customer support, dispatch coordination, and psychological assistance, with strong technical and communication skills.
Principais conquistas
- Provided bilingual support across healthcare and logistics campaigns, enhancing customer experience.
- Managed service requests via ServiceNow, contributing to SLA compliance and NPS growth.
- Coordinated merchandise dispatch and medical appointments, ensuring data accuracy and timely delivery.
Experiência
Customer Service Agent
Deliver bilingual support for logistics and healthcare campaigns, ensuring efficient, empathetic, and solution-oriented service across multiple channels., Manage service requests via ServiceNow, resolving tickets with a focus on SLA compliance, CSAT improvement, and NPS growth., Schedule medical...
Psychology Intern
Provided individual psychological support using cognitive-behavioral and psychodynamic techniques., Designed and facilitated group workshops on anxiety management, emotional regulation, self-care, and crisis prevention., Conducted clinical assessments, interviews, and therapeutic follow-ups.,...