Andrés

Bilingual Customer Service Analyst at Solvo S.A.S.

Contact

Cali, Valle del Cauca Department, Colombia

Available on CazVid

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Competencies

Customer ServiceAdvanced

Skilled in providing effective support and ensuring positive customer experiences.

CommunicationExpert

Proficient in assertive and clear communication in bilingual settings.

LeadershipIntermediate

Capable of leading teams and managing conflict resolution processes.

TeamworkAdvanced

Experienced in collaborating effectively within diverse team environments.

Education

Technical Bachelor's Degree

Institución Educativa Colegio Santa Isabel de Hungría sede San Luis

2015

Languages

EspañolNative

InglésAdvanced

Summary

Dedicated bilingual customer service professional with experience in team leadership, conflict resolution, and enhancing client satisfaction. Proven ability to communicate effectively and optimize support processes.

Key Achievements

Enhanced customer satisfaction through assertive communication and effective conflict resolution.
Led team initiatives to improve customer service workflows, increasing efficiency.
Managed bilingual support operations, ensuring clear communication across diverse clients.

Experience

BILINGUAL CUSTOMER SERVICE ANALYST

Solvo S.A.S.

2025 - Present

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Taskus Colombia S.A.S.

2023 - 2024

Skills

Customer ServiceCommunicationLeadershipTeamwork

Published on CazVid - Jun 2, 2026

Contact Andrés