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Customer Service Supervisor at TTEC
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Competencies
Skilled in resolving customer issues efficiently, ensuring high satisfaction levels.
Proficient in English and Spanish, with experience in interpretation and client engagement.
Led teams in customer support environments, promoting collaboration and performance.
Enhanced decision-making and problem-solving skills through NJROTC training.
Certified in American English with Cambridge certification and proficiency in interpretation.
Education
Languages
Summary
Dedicated professional with experience in customer support, interpretation, and leadership. Proven ability to resolve complex issues and facilitate effective communication across diverse teams.
Key Achievements
- Promoted to team supervisor, demonstrating leadership and communication skills
- Handled billing discrepancies and technical support, ensuring customer satisfaction
- Participated in NJROTC, developing critical thinking, discipline, and teamwork
- Provided interpretation services, facilitating effective cross-language communication
Experience
Participated in a program affiliated with the United States Navy designed to train and integrate members into its corps., Gained skills in critical thinking, stress management, teamwork, discipline, and accountability.
Provided interpretation services to facilitate effective communication between Spanish-speaking individuals and English-speaking professionals.
Customer Service Representative
Handled various internal departments including billing discrepancy resolution and technical support., Promoted to team supervisor, demonstrating leadership and communication skills.