Dedicated professional with over 5 years of experience in bilingual customer service, technical support, and CRM management, committed to delivering exceptional client solutions and continuous improvement.
Proficient in delivering customer support in both English and Spanish, ensuring clear communication and client satisfaction.
Skilled in diagnosing and resolving electronic device issues, ensuring minimal downtime and high user satisfaction.
Experienced in utilizing Salesforce for case management, tracking, and improving customer interaction workflows.
Capable of diagnosing issues efficiently and implementing effective solutions in fast-paced environments.
HGS S.A.S.
Providing specialized technical support for electronic devices., Diagnosing and resolving customer issues, ensuring a high level of satisfaction.
Teleperformance S.A.S.
Handled bilingual (English/Spanish) customer interactions, assisted with billing, tech support, and product inquiries., Used Salesforce CRM for case tracking.
Cacharrería el Totazo S.A.S.
Managed in-person customer service and sales, offering advice and product recommendations for home appliances and electronics.
Technician in Ecology and Tourism
High School Diploma
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Provided product recommendations and sales support in retail, enhancing customer experience and sales performance.
