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Customer Support Specialist with 5+ years in Bilingual Service & Technical Support
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Competencies
Proficient in delivering customer support in both English and Spanish, ensuring clear communication and client satisfaction.
Skilled in diagnosing and resolving electronic device issues, ensuring minimal downtime and high user satisfaction.
Experienced in utilizing Salesforce for case management, tracking, and improving customer interaction workflows.
Capable of diagnosing issues efficiently and implementing effective solutions in fast-paced environments.
Provided product recommendations and sales support in retail, enhancing customer experience and sales performance.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in bilingual customer service, technical support, and CRM management, committed to delivering exceptional client solutions and continuous improvement.
Key Achievements
- Resolved complex technical issues, maintaining high customer satisfaction levels at HGS S.A.S.
- Managed bilingual customer interactions, improving case resolution efficiency at Teleperformance S.A.S.
- Optimized CRM workflows using Salesforce, enhancing case tracking and customer follow-up processes
Experience
Technical Support
Providing specialized technical support for electronic devices., Diagnosing and resolving customer issues, ensuring a high level of satisfaction.
Customer Support
Handled bilingual (English/Spanish) customer interactions, assisted with billing, tech support, and product inquiries., Used Salesforce CRM for case tracking.
Sales
Managed in-person customer service and sales, offering advice and product recommendations for home appliances and electronics.