Andres - Customer Support & Technical Support Specialist with 10+ years in tech industry

Guadalajara, Jalisco, Mexicoen

Promoted at Teleperformance by enhancing customer satisfaction and developing training programs.

Provided advanced technical support for IBM hardware/software, resolving complex issues remotely.

Published on CazVidVideo interview available

Summary

Dedicated support specialist with over 10 years of experience in customer service, technical troubleshooting, and training across telecommunications and IT sectors. Skilled in problem resolution, network monitoring, and client communication.

Video Resume

Key Achievements

Monitored and troubleshot network faults in AT&T's NOC, ensuring network stability and quick incident resolution.

Skills

Customer ServiceExpert

Resolved customer issues, managed satisfaction, and improved service delivery across multiple roles.

Technical TroubleshootingExpert

Provided remote support for IBM hardware/software and managed network faults at AT&T’s NOC.

Training & DevelopmentIntermediate

Developed and coordinated training programs to educate staff on policies and procedures.

Network MonitoringIntermediate

Monitored and managed fault conditions, diagnosing incidents for network service providers.

Communication Skills

Experience

Network Operations Center Analyst

AT&amp;T

2023 - Current Date

Monitor for, troubleshoot, and manage fault conditions for several custom managed network clients, Interact with customers and communicate at a technical as well as non-technical level, Follow custom processes and lead troubleshooting efforts of potentially many different internal and external...