Customer success and operations specialist with over 10 years supporting U.S-based clients from high-volume, remote environments. Skilled in account setup, customer relations, logistics, and team supervision.
Provided billing, inquiry support, and customer relations at multiple companies, ensuring client satisfaction.
Managed client account details at ICON, ensuring proper setup and addressing client questions.
Assisted guests and staff with network connectivity issues at GUEST-TEK INTERACTIVE ENTERTAINMENT.
Handled paperwork and logistics for cargo imports between Miami and Guatemala at ATLAPAC.
ICON
To welcome new clients to the Company, setup all account details properly and make sure all questions and/or concerns were addressed and answered.
GENPACT
Assist customers with billing and general inquiries.
CONDUENT
Marketing, sales and customer service representative for Royal Caribbean International.
GUEST-TEK INTERACTIVE ENTERTAINMENT
Assist customers and staff members with any inquiry related to the hotel's network connectivity.
Bachiller en Ciencias y Letras
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Supervised sales and telemarketing teams at DIGITEX, focusing on training and coaching processes.
NCO GROUP
Assist customers with billing and general inquiries.
ATLAPAC
Responsible for all paperwork and logistics to import cargo from Miami to Guatemala.
DIGITEX
To train, coach and supervise the sales and telemarketing team.
