Andrew - Customer Service Representative with over 1 year in financial services

San José, San José, Costa RicaRemoteen

Handled customer calls at Capital One for over a year managing high call volumes

Developed investigation skills, patience, empathy, and efficiency in customer interactions

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service representative with over a year of handling high-volume financial customer interactions.

Customer ServiceAdvanced

Provided effective support and solutions to customer inquiries and concerns.

CommunicationAdvanced

Effectively communicated with customers, demonstrating patience and empathy.

Problem InvestigationIntermediate

Developed skills to investigate and resolve customer issues efficiently.

MultitaskingIntermediate

Managed multiple customer inquiries simultaneously under high volume conditions.