Experienced in managing high-risk accounts, technical troubleshooting, and delivering positive customer interactions across healthcare, telecom, and gaming sectors.
Utilized negotiation skills to manage high-risk medical debt accounts effectively while maintaining compliance.
Provided high-volume support handling client inquiries, resolving issues, and scheduling appointments efficiently.
Diagnosed and resolved network and system issues, supporting field technicians and customers.
Supported team performance through real-time assistance and training at N/A.
N/A
Managed high-risk medical debt accounts using persuasive yet empathetic negotiation., Provided real-time support to agents, ensured compliance, and assisted in training and team performance monitoring.
Alorica
Handled high-volume inbound calls, ensured positive customer experiences, and efficiently scheduled appointments tailored to client needs.
Prodapt
Diagnosed and resolved network issues for field technicians, guided remote troubleshooting, and facilitated equipment replacements as needed.
Sitel / Stash
Verified customer identity, assisted with account access, and provided detailed guidance on system navigation, security, and financial transactions.
Bachelor of Art
Bachelor's degree in administration of resources and ecclesiastical resources
Course on educational innovations
Teaching professionalization course
First aid course
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Verified customer identities and provided detailed guidance on account access and security issues.
Radius / Nintendo
Supported customers in system setup and troubleshooting., Escalated unresolved issues for further technical assistance.
