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Senior Collections Agent & Floor Support Assistant
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Competencies
Utilized negotiation skills to manage high-risk medical debt accounts effectively while maintaining compliance.
Provided high-volume support handling client inquiries, resolving issues, and scheduling appointments efficiently.
Diagnosed and resolved network and system issues, supporting field technicians and customers.
Supported team performance through real-time assistance and training at N/A.
Verified customer identities and provided detailed guidance on account access and security issues.
Education
Languages
Summary
Experienced in managing high-risk accounts, technical troubleshooting, and delivering positive customer interactions across healthcare, telecom, and gaming sectors.
Key Achievements
- Managed high-risk medical debt accounts through empathetic negotiations, ensuring compliance and team training support.
- Handled high-volume inbound calls, providing positive customer experiences and tailored appointment scheduling.
- Diagnosed and resolved network issues for field technicians, guiding remote troubleshooting and equipment replacements.
Experience
Senior Collections Agent & Floor Support Assistant
Managed high-risk medical debt accounts using persuasive yet empathetic negotiation., Provided real-time support to agents, ensured compliance, and assisted in training and team performance monitoring.
Customer Service & Sales Agent
Handled high-volume inbound calls, ensured positive customer experiences, and efficiently scheduled appointments tailored to client needs.
Technical Support Specialist / Network Analyst
Diagnosed and resolved network issues for field technicians, guided remote troubleshooting, and facilitated equipment replacements as needed.
Customer Service Agent
Verified customer identity, assisted with account access, and provided detailed guidance on system navigation, security, and financial transactions.
Technical Support Specialist
Supported customers in system setup and troubleshooting., Escalated unresolved issues for further technical assistance.