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Customer Service & Operations Specialist with 5+ years in client support and process improvement
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Competencies
Facilitated communication in English and Spanish across customer service and administrative roles.
Maintained relationships and managed customer inventories at Nestlé, contributing to sales efforts.
Operated customer databases and virtual service platforms for logistics and support functions.
Analyzed KPIs and maintained high standards of performance in roles requiring accuracy and efficiency.
Designed training programs and supported academic and operational training initiatives.
Education
Languages
Summary
Experienced in bilingual coordination, customer relations, and task management across diverse industries.
Key Achievements
- Supported onboarding and trained new agents in a multicultural call center environment, enhancing team readiness.
- Managed multiple administrative and operational tasks under high-pressure conditions in the courier role.
- Assisted academic staff by grading, providing feedback, and supporting scheduling, demonstrating versatility.
Experience
Game presenter (GP SPANISH)
Proven ability to maintain high standards of performance and accuracy in executing critical & specific tasks., Aptitude for quickly assimilating and applying new knowledge and procedures in demanding settings., Applied a proactive and diligent approach to daily tasks consistently exceeding...
Call Center Agent (Medical Assistance)
Medical aided coordination in English and Spanish, generating weekly reports to my superiors., Supported onboarding and functional training for new agents., Managed administrative tasks related to English-speaking countries.
Courier
Worked effectively under high-pressure conditions., Operated customer databases and handled virtual service platforms., Administered electronic payments and managed financial transactions.
Academic Assistant
Assisted in grading and student project reviews., Provided feedback and academic support to learners., Supported academic schedule planning and administrative documentation.
Sales Advisor
Maintained customer relationships and managed inventory., Helped achieve sales targets and projections., Supported training on commercial procedures and cash flow.