Experienced in telecom and retail customer service, sales, and team leadership with a track record of roles progression over five years.
Managed customer interactions, resolving issues and enhancing satisfaction for diverse clients.
Engaged in sales activities, promoted products, and supported retention efforts in telecom settings.
Led small teams at Concentrix, overseeing customer service operations and team performance.
Effectively communicated with clients and team members to deliver quality service.
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Prepared for remote work with reliable equipment, internet, and flexible scheduling.
