This is my profileContact via CazVidAngel
Tech Support Specialist with 3 years in Customer Service
Contact
San Juan Opico,La Libertad Department,El Salvador
Available on CazVid
Competencies
Customer SupportAdvanced
Skilled in providing exceptional support and resolving customer issues effectively.
Technical TroubleshootingIntermediate
Proficient in diagnosing and resolving technical issues across various platforms.
Communication SkillsAdvanced
Excellent verbal and written communication skills, fostering positive customer interactions.
Problem SolvingAdvanced
Adept at identifying problems and implementing effective solutions promptly.
Education
General High School
C.E. Walter A. Soundy
Completed 2012
Summary
Dedicated tech support specialist with 3 years of experience in customer service and technical troubleshooting, committed to delivering exceptional service.
Key Achievements
- Resolved 95% of customer inquiries on first contact during tenure at Telus International.
- Streamlined technical support processes, improving efficiency by 20% at Teleperformance.
- Received 'Employee of the Month' award for outstanding customer service in May 2023.
Experience
Customer Service - Tech support representative
Telus International S.A de C.V
2020 - 2022
Service specialist agent - Tech support - Back office - Front desk representative
Teleperformance S.A de C.V
2022 - Present
Skills
Customer SupportTechnical TroubleshootingCommunication SkillsProblem Solving
Published on CazVid - May 20, 2026