Angel - Tech Support Specialist with 3 years in Customer Service

San Juan Opico,La Libertad Department,El Salvadoren

Resolved 95% of customer inquiries on first contact during tenure at Telus International.

Streamlined technical support processes, improving efficiency by 20% at Teleperformance.

Published on CazVid

Summary

Dedicated tech support specialist with 3 years of experience in customer service and technical troubleshooting, committed to delivering exceptional service.

Key Achievements

Received 'Employee of the Month' award for outstanding customer service in May 2023.

Skills

Customer SupportAdvanced

Skilled in providing exceptional support and resolving customer issues effectively.

Technical TroubleshootingIntermediate

Proficient in diagnosing and resolving technical issues across various platforms.

Communication SkillsAdvanced

Excellent verbal and written communication skills, fostering positive customer interactions.

Problem SolvingAdvanced

Adept at identifying problems and implementing effective solutions promptly.

Experience

Customer Service - Tech support representative

Telus International S.A de C.V

2020 - 2022

Service specialist agent - Tech support - Back office - Front desk representative

Teleperformance S.A de C.V

2022 - Present

Education

C.E. Walter A. Soundy

General High School

Completed 2012

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