This is my profileContact via CazVidAngel
Customer Service & Administrative Professional with Bilingual Communication Skills
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Verbal CommunicationAdvanced
Utilized in bilingual customer service interactions to effectively resolve inquiries.
TeamworkAdvanced
Collaborated with colleagues in call center and transportation settings to ensure smooth operations.
Analytical SkillsIntermediate
Applied numeric and analytical skills for administrative tasks and operational analysis.
Technical SkillsAdvanced
Proficient in Excel, Word, PowerPoint, Microsoft Project, Visio, and AutoCAD for various operational and reporting needs.
Education
Industrial engineering
Facultad de Ingeniería, Universidad de San Carlos
Completed 2017
Bachelor's degree in computing
Colegio Cristiano Guatemalteco
Completed 2006
Languages
Spanishnative
English85%
Deutsch15%
Summary
Experienced in bilingual communication, customer support, and fleet management, with a strong ability to adapt and collaborate across functions.
Key Achievements
- Provided bilingual customer support at a call center, handling English and Spanish inquiries.
- Managed bus fleet operations and administrative tasks at a transportation company.
- Demonstrated proficiency in communication, teamwork, and initiative across roles.
Experience
Customer service representative (English - Spanish)
[24]7.ai CALL CENTER
NOV 2021 - MAY 2023
Customer service representative (English - Spanish)
[24]7.ai CALL CENTER
JUL. 2020 - NOV. 2020
Bus fleet administrator
Rutas metropolitanas de transporte
MAY. 2018 - JUL .2018
Skills
Verbal CommunicationTeamworkAnalytical SkillsTechnical Skills
Published on CazVid - May 17, 2026