Dedicated specialist skilled in customer service, debt collection, negotiation, and project support. Proven ability to resolve issues, build rapport, and ensure compliance with policies.
Provided multi-channel support, resolving issues efficiently while maintaining high customer satisfaction.
Negotiated payment arrangements and resolved billing issues following legal and company policies.
Effective interpersonal communication used to handle inquiries, negotiations, and escalations professionally.
Familiar with foundation-level project management practices, supporting process improvements.
advensus contac center
Contacted customers to collect outstanding payments in a professional and respectful manner, Negotiated payment plans based on customer financial situations, Resolved billing issues and account discrepancies, Maintained accurate records of customer interactions and payment agreements, Followed...
newtech global
Assisted customers with inquiries via phone, email, and chat, Resolved product or service issues efficiently and professionally, Provided clear information about services, policies, and procedures, Documented customer interactions and updated account records, Escalated complex cases to the...
Bachelor's degree
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Utilized Excel for record keeping, data analysis, and reporting tasks within customer support and collections.
