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Customer Support & Collection Specialist with 5+ years in client service and debt recovery
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Competencies
Provided multi-channel support, resolving issues efficiently while maintaining high customer satisfaction.
Negotiated payment arrangements and resolved billing issues following legal and company policies.
Effective interpersonal communication used to handle inquiries, negotiations, and escalations professionally.
Familiar with foundation-level project management practices, supporting process improvements.
Utilized Excel for record keeping, data analysis, and reporting tasks within customer support and collections.
Education
Languages
Summary
Dedicated specialist skilled in customer service, debt collection, negotiation, and project support. Proven ability to resolve issues, build rapport, and ensure compliance with policies.
Key Achievements
- Handled diverse customer inquiries across multiple channels, ensuring high satisfaction levels.
- Negotiated payment plans tailored to customer financial situations, improving repayment compliance.
- Maintained comprehensive records and adhered to legal standards in debt collection and customer service.
Experience
Collection agent
Contacted customers to collect outstanding payments in a professional and respectful manner, Negotiated payment plans based on customer financial situations, Resolved billing issues and account discrepancies, Maintained accurate records of customer interactions and payment agreements, Followed...
Customer support
Assisted customers with inquiries via phone, email, and chat, Resolved product or service issues efficiently and professionally, Provided clear information about services, policies, and procedures, Documented customer interactions and updated account records, Escalated complex cases to the...