Angel - Interpreter and Customer Service Specialist with diverse language and communication skills

Lima, Lima Province, PeruRemoteen

Interpreted professional calls for emergency, legal, medical, and corporate clients between Spanish and English

Handled over 40 customer calls daily managing billing, logistics, and service issues

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in providing high-quality language interpretation, customer support, and administrative assistance across healthcare, legal, and corporate sectors, with a track record of managing diverse communication challenges.

Video Resume

Key Achievements

Supported managerial and marketing activities through sales forecasting and digital strategy implementation

Skills

Language InterpretationExpert

Interpreting calls across medical, legal, social, and corporate contexts between Spanish and English

Customer ServiceAdvanced

Managing daily customer interactions via phone, providing solutions for billing, logistics, and service concerns

Communication SkillsAdvanced

Effective liaison with clients and stakeholders in diverse sectors including healthcare, legal, and corporate

Administrative SupportIntermediate

Assisted in sales planning, customer communication, and digital marketing strategies

Community and Content Management

Experience

Intérprete de atención al cliente

Interpretia

Abril 2024 - Actualidad

Interpretar llamadas del 911, seguros, cortes judiciales y diferentes servicios de múltiples empresas del español al inglés y viceversa.

Intérprete médico especializado

Multilingual Int.

Noviembre 2022 - Act

Asistir a pacientes y doctores con los impedimentos del idioma, interpretar conversaciones de temas médicos, seguros, temas sociales, bancos y empresas del español al inglés y viceversa.

Customer service representative

Teleperformance

Junio 2021 - Noviembre. 2022

Manejar 40+ llamadas diarias sobre inconvenientes que los repartidores de una compañía americana presentaban acerca de temas como facturación, envíos y logística.

Asistente de Administración

Wepa Tour

Abril 2017 - Mayo. 2018

Ayudar al gerente con la previsión de ventas, informar a los conductores sobre las llegadas y salidas de los clientes, e implementar estrategias de marketing digital para llegar a las audiencias objetivo.