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Angel
Interpreter and Customer Service Specialist with diverse language and communication skills
Video resume
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Competencies
Interpreting calls across medical, legal, social, and corporate contexts between Spanish and English
Managing daily customer interactions via phone, providing solutions for billing, logistics, and service concerns
Effective liaison with clients and stakeholders in diverse sectors including healthcare, legal, and corporate
Assisted in sales planning, customer communication, and digital marketing strategies
Experience as a community manager and content creator for social media platforms
Education
Summary
Experienced in providing high-quality language interpretation, customer support, and administrative assistance across healthcare, legal, and corporate sectors, with a track record of managing diverse communication challenges.
Key Achievements
- Interpreted professional calls for emergency, legal, medical, and corporate clients between Spanish and English
- Handled over 40 customer calls daily managing billing, logistics, and service issues
- Supported managerial and marketing activities through sales forecasting and digital strategy implementation
Experience
Intérprete de atención al cliente
Interpretar llamadas del 911, seguros, cortes judiciales y diferentes servicios de múltiples empresas del español al inglés y viceversa.
Intérprete médico especializado
Asistir a pacientes y doctores con los impedimentos del idioma, interpretar conversaciones de temas médicos, seguros, temas sociales, bancos y empresas del español al inglés y viceversa.
Customer service representative
Manejar 40+ llamadas diarias sobre inconvenientes que los repartidores de una compañía americana presentaban acerca de temas como facturación, envíos y logística.
Asistente de Administración
Ayudar al gerente con la previsión de ventas, informar a los conductores sobre las llegadas y salidas de los clientes, e implementar estrategias de marketing digital para llegar a las audiencias objetivo.