Angel - Business Analyst with 5+ years in the Technology Sector

Guadalajara, Jalisco, Mexicoen

Led cross-functional teams to implement process improvements resulting in increased operational efficiency

Conducted detailed data analysis to support strategic decision-making for senior management

Published on CazVid

Summary

Dedicated Business Analyst with extensive experience in data analysis, project management, and stakeholder communication within the technology industry.

Key Achievements

Managed multiple projects from initiation to completion, ensuring timely delivery and stakeholder satisfaction

Skills

Data AnalysisAdvanced

Utilized data analysis tools to interpret complex datasets and support business strategies.

Project ManagementIntermediate

Coordinated project activities, timelines, and resources to ensure successful delivery.

Stakeholder CommunicationAdvanced

Engaged with clients and internal teams to gather requirements and present findings effectively.

Process ImprovementIntermediate

Identified inefficiencies and recommended solutions to streamline workflows.

Experience

Customer IT Agent

Teleperformance

11/2019 - 12/2021

Stander troubleshooting, I started as a technical customer care agent dedicated to resolving signal related issues., Modified programming/services and activation of equipment as well detailed billing/payments., Full interactive Customer service/support

Customer Care

TTEC

01/2022 - 05/2022

I would review customers bill and help repackage services explain pricing to save money, along with explaining how the product works.

Financial Co. Representative

Alorica

11/2023 - 05/2024

I would take calls inbound/outbound reviews e-mails/tickets for a Financial company., Assisting by providing information about the Company's requirements and benefits, process payment, help update account preferences., I would answer/crate tickets., Outbound calls for collects/ nonpayment schedule future date payments.