Dedicated professional with over three years of experience in customer service, recruitment, and administrative support. Skilled in candidate sourcing, client relations, and data analysis, with a strong foundation in programming and analytics. Fluent in English, detail-oriented, and committed to delivering impactful results.
Experienced in managing high-volume inbound calls and resolving client inquiries efficiently.
Skilled in candidate sourcing, resume screening, and supporting recruitment campaigns for various organizations.
Proficient in invoicing, record keeping, and maintaining organized financial documentation.
Certified in Google Data Analytics, capable of leveraging data insights for operational improvements.
Academia de Lenguas
Provide customer support in English for credit card clients.. Handle high-volume inbound calls and resolve account inquiries.. Maintain and update sensitive financial information with accuracy.. Document detailed case notes and update internal systems.. Meet strict quality, compliance, and performance metrics.. Communicate professionally with Canadian customers.
Scotia GBS
Provide customer support in English for credit card clients.. Handle high-volume inbound calls and resolve account inquiries.. Maintain and update sensitive financial information with accuracy.. Document detailed case notes and update internal systems.. Meet strict quality, compliance, and performance metrics.. Communicate professionally with Canadian customers.
Independent Recruiting & Talent Sourcing Support
Supported recruiting operations for a family-run recruitment service working with a financial cooperative and other small institutions.. Assisted with candidate sourcing, resume screening, and initial outreach.. Organized candidate information and maintained structured records.. Coordinated communication between candidates and hiring managers.
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Basic knowledge of Python, supporting automation and data analysis tasks.
Prepared and issued invoices based on completed recruitment services.. Tracked services provided and ensured accurate billing to client companies.. Maintained organized payment and service records.
Managed full recruitment process for two positions at a private company.. Sourced candidates via job boards, referrals, and LinkedIn.. Screened resumes and delivered qualified candidate shortlist.
