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Customer Service & Recruitment Specialist with 3+ years in Financial and Talent Acquisition Sectors
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Competencies
Experienced in managing high-volume inbound calls and resolving client inquiries efficiently.
Skilled in candidate sourcing, resume screening, and supporting recruitment campaigns for various organizations.
Proficient in invoicing, record keeping, and maintaining organized financial documentation.
Certified in Google Data Analytics, capable of leveraging data insights for operational improvements.
Basic knowledge of Python, supporting automation and data analysis tasks.
Education
Languages
Summary
Dedicated professional with over three years of experience in customer service, recruitment, and administrative support. Skilled in candidate sourcing, client relations, and data analysis, with a strong foundation in programming and analytics. Fluent in English, detail-oriented, and committed to delivering impactful results.
Key Achievements
- Successfully managed full-cycle recruitment processes for multiple positions, sourcing qualified candidates via diverse channels.
- Provided high-quality customer support in English, resolving complex account inquiries for credit card clients.
- Streamlined billing and administrative processes, ensuring accurate invoicing and organized record-keeping.
- Supported recruiting operations for financial cooperatives, enhancing candidate sourcing efficiency.
- Certified in Data Analytics and Python basics, expanding technical skill set for data-driven decision making.
Experience
Freelance English Teacher
Provide customer support in English for credit card clients.. Handle high-volume inbound calls and resolve account inquiries.. Maintain and update sensitive financial information with accuracy.. Document detailed case notes and update internal systems.. Meet strict quality, compliance, and performance metrics.. Communicate professionally with Canadian customers.
Customer Service Representative — Credit Card Department
Provide customer support in English for credit card clients.. Handle high-volume inbound calls and resolve account inquiries.. Maintain and update sensitive financial information with accuracy.. Document detailed case notes and update internal systems.. Meet strict quality, compliance, and performance metrics.. Communicate professionally with Canadian customers.
Project-based
Supported recruiting operations for a family-run recruitment service working with a financial cooperative and other small institutions.. Assisted with candidate sourcing, resume screening, and initial outreach.. Organized candidate information and maintained structured records.. Coordinated communication between candidates and hiring managers.
Administrative & billing support
Prepared and issued invoices based on completed recruitment services.. Tracked services provided and ensured accurate billing to client companies.. Maintained organized payment and service records.
Recent project
Managed full recruitment process for two positions at a private company.. Sourced candidates via job boards, referrals, and LinkedIn.. Screened resumes and delivered qualified candidate shortlist.