Experienced in managing customer relations and resolving issues in healthcare, insurance, and retail environments. Skilled in multichannel communication and conflict resolution.
Provided customer support via inbound calls, chats, and emails in bilingual environments.
Demonstrated effective communication skills in English and Spanish for client interactions.
Resolved customer grievances and managed client success cases in insurance and healthcare sectors.
Set appointments and registered patients within healthcare organizations.
Teleperformance
Clover Health Insurance: Bilingual Customer Care Representative., Clover Health Insurance: Grievance Resolution Coordinator., Direct Wines: Customer Service Representative., Direct Wines: Credit Hold Agent., Fanatics: Inbound calls, chats and emails Customer Service Representative, remotely.
Broadway Support Services
National Debt Relief: Client Success Representative.
Woken Systems
Appointment setter/patient registration specialist.
Diploma
Bachelor’s Degree
Diploma
Diploma
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Handled inquiries through calls, chats, and emails across multiple platforms.
