Daniel - Customer Service Representative with focus on client communication and dispute resolution

San José, San José, Costa Ricaen

Handled client calls to resolve credit card account issues using effective soft skills

Processed payments, opened fraud disputes, and analyzed statements to support account security

Contact via CazVid

Published on CazVid

Summary

Experienced in handling client inquiries, dispute resolution, and team support within the financial services sector.

Key Achievements

Provided floor support and assisted colleagues, contributing to team goal achievement

Skills

Customer CommunicationIntermediate

Communicates effectively with clients to resolve account issues and enhance customer experience.

Dispute ManagementIntermediate

Handles fraud disputes and analyzes statements to ensure accurate account management.

Team SupportIntermediate

Provides floor support and assists colleagues to meet team objectives.

IT SkillsIntermediate

Utilizes IT essentials, Cisco, and LibreOffice for daily operational tasks.

Languages

English(B2+)Spanish

Experience

Customer Service

Teleperformance

February 2024 - July 2024

Handling calls with clients to resolve problems or questions with credit card bank accounts applying soft skills in order to have a better communication., Application of payments, opening of fraud disputes, statement analysis., I provide floor support, assisting colleagues with calls and resolving issues to reach our team goals.