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Digital Marketing Specialist with 5 years of experience in tech industry
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Competencies
Developed and curated content for various digital platforms including blogs, social media, and email campaigns.
Maintained and grew social media channels, engaging with audiences and analyzing performance metrics.
Optimized website content for search engines and managed paid advertising campaigns.
Utilized analytics platforms like Google Analytics to monitor campaign performance and generate reports.
Education
Summary
Experienced Digital Marketing Specialist with a strong background in campaign management, content creation, and digital strategy. Skilled in leveraging analytics and social media to drive brand growth.
Key Achievements
- Led digital marketing campaigns that increased online engagement and brand visibility
- Managed social media channels and content creation to build brand presence
- Collaborated across teams to develop comprehensive marketing strategies
Experience
Sales Manager
Developing and maintaining client relationships, ensuring high levels of customer satisfaction, Identifying sales opportunities and supporting business growth initiatives, Coordinating cross-functional teams to deliver tailored solutions for clients
Customer Service Executive Senior and Trainer
Handling customer service tasks: bookings, amendments, refunds, and complaints, Back-office support, including Special Assistance coordination, Training and onboarding new staff members, Participation in management brainstorming sessions, contributing improvement ideas, Efficient problem-solving to enhance customer satisfaction
Logistics
Coordinating assistance cases (vehicle recovery, replacement cars, accommodation, travel arrangements), Maintaining communication with clients, service providers, and international offices, Monitoring case progress and tracking customer satisfaction, Quick decision-making in crisis situations and efficient allocation of logistical resources
Administrative Assistant
Data digitisation, filing, and maintaining records, Document management, archiving, and organising official files, Customer service: assisting citizens and providing information, Supporting legal case preparation and administrative processes