This is my profileContact via CazVidAphelele
Call Center Agent at Iconaf Lead Generation Call Center
Contact
Cape Town, Western Cape, South Africa
Available on CazVid
Competencies
Customer ServiceIntermediate
Skilled in addressing customer needs and ensuring positive interactions to enhance satisfaction.
Communication SkillsIntermediate
Effective verbal and written communication, ensuring clear and professional interactions.
Data Entry & ManagementBeginner
Accurate data entry and record-keeping to support operational efficiency.
Team CollaborationIntermediate
Ability to work effectively within a team to meet organizational goals.
Education
NATIONAL SENIOR CERTIFICATE
ESANGWENI SECONDARY SCHOOL
Languages
ENGLISH
ISIXHOSA
ISIZULU
Summary
Experienced customer service professional with a proven track record in call centers, adept at handling inquiries, supporting lead generation, and ensuring customer satisfaction. Eager to leverage communication and teamwork skills to contribute to organizational success.
Key Achievements
- Handled high-volume customer inquiries, ensuring quality service and customer satisfaction.
- Contributed to lead generation efforts, supporting sales team targets.
- Maintained accurate call records, improving data management efficiency.
Experience
CALL CENTER AGENT
ICONAF LEAD GENERATION CALL CENTER
Skills
Customer ServiceCommunication SkillsData Entry & ManagementTeam Collaboration
Published on CazVid - Jul 29, 2026