Experienced customer service professional with over 15 years in diverse roles, including dispatch and team supervision, fluent in English and Spanish, with recent supervisory experience in Puebla City, Mexico.
Provided comprehensive customer support across various call center environments, ensuring client satisfaction.
Coordinated and managed transportation dispatch operations, optimizing routing and scheduling.
Communicated effectively in English and Spanish in customer service and management roles.
Supervised call center staff, including a promotion to supervisor within six months.