Argenis - Data Analyst with 5+ years of expertise in financial services and analytics

Applied statistical techniques and tools to interpret complex datasets.

Prepared detailed financial reports and insights for management review.

Used SQL to extract and manipulate data from large databases.

Developed advanced Excel models and dashboards for data visualization.

Support high-volume calls from different companies or enterprises, such as: Hospitals, Police Dept, Clinics, etc...

Information from debtors needed to be searched from many tools, then proceeded to update it to the company base data, then had to contact debtors about the debt, offered payment plans and other options.

Provided troubleshooting and technical guidance to Apple and Windows users, used to take high-volume calls., Used to provide technical support to other devices used by the Apple and Windows system, such as: Printers, headphones, cell phones, cameras, etc..

Provided personalized assistance for home appliances like: Purchases, repair, replacement and refunds., Also used to provide service for ticket events for different countries located in Europe.